Visitor Experience Assistant (Museum)

Date:  21-Nov-2022
Job Location: 


This is a Gloucester City Council job.

  • Job Title:                           Visitor Experience Assistant (Museum)
  • Job Location:                    Museum of Gloucester
  • Salary:                              £21,968 - £22,777 per annum 
  • Hours per Week:              37.00 
  • Contract Type:                  Permanent 
  • Closing Date:                    14/12/2022 
  • Job Requisition Number:  2329 
  • This post is not open to job share


The Museum of Gloucester is looking for a Visitor Experience Assistant to support the work of its Museum Collection. It’s an exciting time to be part of the service with several major Collections projects that are currently underway including the decanting and rehousing of the collection stored at the former Gloucester Life Museum. This is a great opportunity for someone who is keen to be part of the care and display of the City’s collection.   

About the role: 


You will work with our small, closely knit Collections Team to care for and manage our collections across various sites, in accordance with the Museum’s policies and procedures and to the sector’s best practise guidelines.

The Museum of Gloucester tells the story of the city’s origins as a Roman settlement and its subsequent development through the Dark Ages and Medieval period. The extensive archaeology collection includes the world-famous Birdlip Mirror, impressive Roman tombstones and the Gloucester Table Set, the oldest complete backgammon set in the world. The collections also include natural history, geology, social, industrial, and maritime history, costume and art.


A large part of the role will be to work with the team decanting and rehousing the collection stored at the former Gloucester Life Museum. You will undertake various collections movement, packing and documentation tasks as well as environmental monitoring across the two Museums and the stores.


You will be trained to use MODES, our Collections Management System: updating and checking catalogue entries as well as using it to answer enquiries from the public and researchers.

You will also contribute content to the website and social media platforms, help to review collection policies and plans, undertake research on the collection, assist with Front of House duties, exhibition, and event programme, engage with the public and assist with the day-to-day supervision of volunteers.

About you:


You will be passionate about the care and management of collections and history.  Previous experience in collections care, handling and volunteer management is desirable but not expected. Full training will be provided.


Customer service excellence will also be a high priority, and you must be passionate about engaging with people. You will be confident in dealing with a wide range of customers and be able to work under pressure. Teamwork is essential and you must be confident in your communication skills. Attention to detail is critical especially in the care of our Museum objects.


This role is also physically demanding with collection handling, event set ups and exhibition change overs where moving collection objects, furniture and equipment can be frequent, so not only will you have a constant smile on your face, you will be prepared to get stuck in to get the job done.


This role will work across both the Museum of Gloucester and the former Gloucester Life Museum (where the decant of the Museum of Gloucester collection is currently taking place). The role is full time and is on an annualised hours contract to allow flexibility during peak times.  


Additional Information

To access the Job Profile, please follow the link below:-


Visitor Experience Assistant - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We’re fully committed to equality, diversity and inclusion for our employees as they’re at the heart of delivering our aims. We welcome applications from all sectors of our community. As an employer we strive to be more representative of our communities in our workforce and celebrate diversity.

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.