Customer services
The Customer Service team is the first point of contact by telephone, online and face to face for anyone needing the council’s services. Customers are encouraged to self-serve with the efficient online services, but when someone needs to speak to a real person, the customer services team is there.
What does the team do?
The services the team covers are varied and so it’s important for staff to have the skills to handle and solve queries, whether it’s a missed bin, a council tax query or someone renewing a taxi licence. We work with many other departments across the council to ensure we serve our customers as quickly and efficiently as possible.
What’s it like working here?
“I love the diversity of the nature of our work. No day is the same and I absolutely love the different queries that we get each day. The staff are great and it’s lovely talking to and meeting the public.”.
Customer services
The Customer Service team is the first point of contact by telephone, online and face to face for anyone needing the council’s services. Customers are encouraged to self-serve with the efficient online services, but when someone needs to speak to a real person, the customer services team is there.
What does the team do?
The services the team covers are varied and so it’s important for staff to have the skills to handle and solve queries, whether it’s a missed bin, a council tax query or someone renewing a taxi licence. We work with many other departments across the council to ensure we serve our customers as quickly and efficiently as possible.
What’s it like working here?
“I love the diversity of the nature of our work. No day is the same and I absolutely love the different queries that we get each day. The staff are great and it’s lovely talking to and meeting the public.”.