Diversity

The Customer Service team is the first point of contact by telephone, online and face to face for anyone needing the council’s services. Customers are encouraged to self-serve with the efficient online services, but when someone needs to speak to a real person, the customer services team is there.

What does the team do?

The services the team covers are varied and so it’s important for staff to have the skills to handle and solve queries, whether it’s a missed bin, a council tax query or someone renewing a taxi licence. We work with many other departments across the council to ensure we serve our customers as quickly and efficiently as possible.

What’s it like working here?

“I love the diversity of the nature of our work. No day is the same and I absolutely love the different queries that we get each day. The staff are great and it’s lovely talking to and meeting the public.”.

Diversity

Gloucester is a diverse city full of interesting, capable and passionate people who live, work and play here. We engage with all of our communities, and also empower them to help:

  • eliminate unlawful discrimination, harassment and victimisation
  • advance equality of opportunity
  • foster good relations

Our employees and recruitment
It’s important to us that our employees are as diverse as our communities, and we are committed to equality so that people are at the heart of everything we’re aiming for here at Gloucester City Council. 

Our recruitment and selection processes are fair and open, and we welcome applications from anyone who thinks they’d fit in with our goals and ambitions. We also want to hear from people interested in job sharing or flexible working arrangements, even on our full-time positions. If someone is right for the job, then we will do our best to make it work for everyone.

There are also employee networks to join, which are in partnership with Gloucestershire County Council. The networks regularly get together and play an active role in making improvements as a council, and an employer.  You could join:

  • Prism (our LGBT+ network)
  • the Disability Network
  • the Young Employees Network
  • the Carers Network; and
  • the Black Workers Network

You can find more information on our networks on the Gloucestershire County Council’s Equality and Diversity page.

Gender pay gap reporting
We  publish our annual Gender Pay Gap Report so that we are open and transparent. 
We have gender pay and equalities working groups who help review our policies and practices on a regular basis, and ensure we are on track in our commitment to create inclusive working environments for all our staff. 
We have a number of managers who are ILM Level 5 in coaching and mentoring, and great at actively promoting the benefits of coaching to our staff as a means of supporting career development paths.

Race at Work
We have signed the Race at Work Charter as we recognise that like all organisations we want to recruit from the widest pool of talent and them progress. This commits us to five key actions - 

•    Appoint an Executive Sponsor for race
•    Capture ethnicity data and publicise progress
•    Commit at board level to zero tolerance of harassment and bullying
•    Make clear that supporting equality in the workplace is the responsibility of all leaders and managers
•    Take action that supports ethnic minority career progression
 

Equalities framework

We use the Equalities Framework for Local Government as a basic guide to then improve upon. Our work is overseen by our Equalities Working Group which is made up of officers from various departments and levels within the council as well as councillors from all political groups, giving cross-party support.

The group also works with communities and partner agencies, aiming to:

•    understand how equality and inclusivity applies to the work we do and how we use that understanding to improve
•    know the communities of Gloucester and work with them on a range of issues
•    understand how we can best serve Gloucester’s communities, and work with them as partners
•    develop the roles of elected members who also help drive equality forward on behalf of the communities they represent
•    increase fairness, inclusivity and equality across the council, both internally and externally

Equalities framework

We use the Equalities Framework for Local Government as a basic guide to then improve upon. Our work is overseen by our Equalities Working Group which is made up of officers from various departments and levels within the council as well as councillors from all political groups, giving cross-party support.

The group also works with communities and partner agencies, aiming to:

•    understand how equality and inclusivity applies to the work we do and how we use that understanding to improve
•    know the communities of Gloucester and work with them on a range of issues
•    understand how we can best serve Gloucester’s communities, and work with them as partners
•    develop the roles of elected members who also help drive equality forward on behalf of the communities they represent
•    increase fairness, inclusivity and equality across the council, both internally and externally