Visitor Experience Assistant (Museum)

This is a Gloucester City Council job.
 

• Job Title:                           Visitor Experience Assistant (Museum)
• Job Location:                    Museum of Gloucester 
• Salary:                              £24,796 
• Hours per Week:              37.00 
• Contract Type:                  Permanent                         
• Closing Date:                    24/05/2026 
• Job Requisition Number:  14056 
• This post is open to job share OR This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day.  We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the Role…

Do you have a genuine passion for History, culture and providing outstanding customer service? If so, there’s never been a more exciting time to join the Museum of Gloucester team!

As a Visitor Experience Assistant, you will be at the heart of our dynamic cultural venue, exhibiting various exciting collection items from Gloucester’s past. You will form a key part of our Visitor Experience Team, being the first face visitors and residents meet as they walk through our doors.

What we need from you…

As a Visitor Experience Assistant you will possess strong interpersonal skills, helping you to offer a lasting, memorable experience to all our customers from the moment they walk through our doors and to the moment they depart. You will help tell the story of Gloucester and its history through our exhibitions and engagement activities.

Working as part of a team, to ensure the museum is aways kept clean and presentable for visitors. You’ll have a keen eye for detail and will put this to use when helping stock our gift shop and café.

You will assist with our events and hire in the Wheatstone Hall including setting up the space, helping to ensure the event runs smoothly and completing resets.

You will maintain a strong awareness of health and safety procedures and will undertake duties including fire warden and first aid. You will also receive training to become an evacuation chair operator, which will be included as part of the interview process.

The Museum of Gloucester is open weekdays, weekends and Bank Holidays. The successful applicant will predominantly work Saturday day times however some flexibility may be required.

What we can do for you…

For all your hard work, you will receive the following:

• Flexible working pattern
• Excellent Local Government Pension Scheme (LGPS)
• Generous annual leave entitlement - 25 days annual leave rising to 30 days after 5 years continuous service (FTE)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Regular job-specific training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

How to apply…

If you feel you have the skills, desire, experience and passion to help deliver our exciting events program then please submit your application and personal statement today by clicking the “Apply Now” Button. 

For an informal discussion about the role, please email ryan.mcdonagh@gloucester.gov.uk or call 01452 396552

 In your application to us please explain why you are applying for the position and how your experience (whether paid or unpaid), knowledge and skills help to make you a suitable candidate. 

Short-listed candidates will be contacted by e-mail and invited to interview week commencing the 1st June 2026.

Additional Information

To access the Job Profile, please follow the link below:-

Visitor Experience Assistant - (Museums) - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. 

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk  

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.