Visitor Experience Assistant (Museum)

This is a Gloucester City Council job.
 

• Job Title:                           Visitor Experience Assistant (Museum)
• Job Location:                    City Museum 
• Salary:                              £25,183 - £25,992 per annum (pro rata) 
• Hours per Week:              20.00 
• Contract Type:                  Permanent 
• Closing Date:                    16/01/2025 
• Job Requisition Number:  10039 
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day.  We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the Role
Are you passionate about history, culture, and delivering unforgettable visitor experiences? The Museum of Gloucester is on the lookout for a dynamic and enthusiastic Visitor Experience Assistant to join our front-of-house team. Working 20 hours per week, you’ll be the welcoming face of our museum, helping to create memorable moments for every visitor.

In this role, you’ll be at the heart of everything we do. From offering a warm greeting to sharing fascinating stories about our collections, you’ll help bring the museum to life for visitors of all ages. Whether it’s answering queries in person, over the phone, or by email, you’ll ensure every interaction is engaging and helpful. You’ll also play a vital role in maintaining our shop, café, and public spaces to the highest standards, ensuring they are always inviting and inspiring.

But that’s not all! You’ll actively support the museum’s exciting programme of exhibitions, events, and activities, helping us engage with our community in meaningful ways. And with a keen eye for opportunities, you’ll maximise our commercial success by upselling products and encouraging donations—all while making our visitors feel special.

About You
We’re looking for a people-person with a passion for delivering exceptional customer service. Engaging with a wide range of visitors comes naturally to you, and you thrive in a busy, fast-paced environment. With strong communication skills and a collaborative spirit, you’re a true team player who knows how to bring energy and enthusiasm to every aspect of your work.

You have an eye for detail, ensuring that every space and experience meets the highest standards. You’re proactive, reliable, and eager to roll up your sleeves for tasks like event setups and exhibition changeovers. Yes, the role can be physically demanding at times, but you’ll tackle it all with a positive attitude and a smile that leaves a lasting impression.

What we can do for you

• Generous Annual Leave entitlement 25 days rising to 30 days after 5 years continuous service (pro-rata for part-time staff))
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone, and in an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice - T & C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
   

How to Apply
This is a part-time role, working 20 hours per week across four days. Shifts are 11:00am to 4:00pm, following a four-week rotational schedule that includes weekdays and regular weekends. Flexibility is key in the cultural sector, and we’ll rely on you to adapt to the needs of our visitors and events.

If you’re ready to join a team that brings history and culture to life, we’d love to hear from you!

For an informal conversation about the role, please contact Emma Williams - Operations Team Leader (Museum) on 01452 396691 - available until the 23rd December 2024 and after the 6th January 2025. 

Interviews will take place W/C 27th January 2025.

Additional Information

To access the Job Profile, please follow the link below:-

Visitor Experience Assistant (Museum) - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk  

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.