Visitor Experience Apprentice

This is a Gloucester City Council job.
 

• Job Title:                           Visitor Experience Apprentice
• Job Location:                    Gloucester City Council 
• Salary:                              £20,238 per annum 
• Hours per Week:              37.00 
• Contract Type:                  Apprentice 
• Duration:                           18 months 
• Closing Date:                    22/12/2024 
• Job Requisition Number:  10501 
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day.  We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the role…

Gloucester City Council’s Cultural Services Team are looking for a Level 3 Customer Service Apprentice to support the continuous development and delivery of the Gloucester Guildhall and Museum of Gloucester. This hands-on role will work front-line ensuring that the visitors to our venue’s have a memorable and positive experience.

During your time at the Museum, you will be the face that visitors see when they enter the building and it’s your job to provide visitors with a great first impression and all the information they need to have an enjoyable day. You will learn about the Museum and its objects and tell stories to our visitors to bring the Museum Collection to life. You will speak to customers on the phone and respond to email enquiries and will constantly have an eye on the shop, café and all public areas ensuring that visually, everything is at the highest of standards.

Whilst working at the Guildhall, you will work alongside the Operations Team to help support the delivery of our exciting and varied events programme. You will assist the team in setting up our spaces ready for events, you will support delivery of the event by ensuring that everything runs smoothly, and you will reset each space ready for the next event - all whilst meeting the needs of the event schedule, and providing a service which leaves our customers with lasting memories of Gloucester Guildhall. You will also help with the delivery of our cinema programme, box office and cafe/bar service - all areas that contribute to the running of Gloucester Guildhall. 

What we need from you…

You must have an enthusiasm for providing customer service to a high standard and you must be happy and confident to engage with people. Our venues can become very busy and therefore working in a team is critical to the successful delivery. There will be times when your colleagues are busy so you will need to work under your own initiative. We welcome a vast range of people through our doors, and you must be willing to assist visitors with varying needs.

If you want to feel accomplished in knowing that you are playing a key role in providing culture in the City of Gloucester, then this could be the apprenticeship for you.

Apprenticeship Information…

This Level 3 Customer Service Specialist apprenticeship is delivered in partnership with Gloucestershire College. If successful, you will achieve a BTEC Level 3 Diploma in Customer Service. The apprenticeship lasts for 15 months, and you have an additional 3 months of guaranteed employment whilst you undertake an end-point assessment. 20% of your time will be ‘off the desk’ undertaking development/learning. Key learning components include:
 

• Organise & Deliver Customer Service
• Understand the Customer Service Environment
• Resolve Customer’s Problems
• Principles of Business
• Understand Customers and Customer Retention
• Manage Personal and Professional Development

What we can do for you…

For all your hard work, you will receive the following:

• Flexible working pattern
• Excellent Local Government Pension Scheme (LGPS)
• Generous annual leave entitlement - 25 days annual leave rising to 30 days after 5 years continuous service (FTE)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Regular job-specific training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

How to apply…

If you feel you have the skills, desire, experience and passion to help deliver our exciting events program then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role, please email ryan.mcdonagh@gloucester.gov.uk or call 01452 396552

In your application to us please explain why you are applying for the position and how your experience (whether paid or unpaid), knowledge and skills help to make you a suitable candidate.

Short-listed candidates will be contacted by e-mail and invited to interview week commencing the 30th of December 2024.

Additional Information

To access the Job Profile, please follow the link below:-

Visitor Experience Apprentice - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk  

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.