Operations Team Leader Guildhall

Date:  14 May 2024
Job Location: 


This is a Gloucester City Council job.

  • Job Title:                           Operations Team Leader Guildhall
  • Job Location:                    Guildhall 
  • Salary:                              £28,282 - £30,296 per annum 
  • Hours per Week:              37.00 
  • Contract Type:                  Permanent 
  • Closing Date:                    02/06/2024 
  • Job Requisition Number:  8928 
  • This post is not open to job share


We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day.  We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.


About the role… 


Gloucester Guildhall – the home for live music and dance in Gloucester’s city centre is looking for an experienced and dynamic ‘Operations Team Leader’ to lead the operations team in the delivery of the Guildhall programme; to include live events, cinema, room hires, conferences and workshops. 


Gloucester Guildhall is a vibrant venue, hosting an impressive events programme to include music, comedy, film, theatre, and immersive experiences, taking place both within the Guildhall and at several off-site city locations. Being a National Portfolio Organisation with Arts Council England, along with and a new 5-year plan, there is no better time to join Gloucester Guildhall. 


Gloucester Guildhall has ambitious plans to develop its programme and you will directly contribute to this. You will attend weekly production meetings, gather information about our upcoming events and coordinate the safe delivery of the programme with your team. You will ensure that excellent customer service is provided and will continually identify areas where operational improvements can be made.  


What we need from you… 


We are looking for someone with experience in managing and coordinating events within a cultural venue, but specifically, someone who can lead a team in delivering excellence. Strong communication and interpersonal skills are a must as you will be leading a team of Duty Managers and Assistants. You will also be a key staff member in the communication of event information between teams therefore you must be a good listener, be organised and having the ability to give clear and concise instructions. 


As you will be managing the Guildhall building, you will have experience in coordinating health and safety in a public venue, with a good understanding of risk management, fire safety procedures and be able to confidently liaise with other departments in the maintenance and development of the Guildhall. You will have a strong understanding of building facilities and maintenance and be confident in reporting issues as they arise. 


You will act as the green champion for the Guildhall, advocating for environmental responsibility in everything that we do and be a key driver in green initiatives to improve the Guildhall. Equally, you will champion access and inclusion in your role, ensuring that everyone feels welcomed at the Guildhall. 


The Guildhall is not a standard 9-5 venue. Staff are onsite from 8:30am and live events could finish between 11pm and 2am therefore you must be prepared to work across the whole programme – just imagine some of the bands and artists you may meet!  


We ask for flexibility from the role, which is why this role will work to an annualised hours contract.  


Please note that this role can be physically demanding with the set up and resetting of event spaces. Please consider this when applying for this role. 



What we can do for you… 


For all your hard work, you will receive the following: 


  • Flexible working pattern 

  • Excellent Local Government Pension Scheme (LGPS) 

  • Generous annual leave entitlement - 25 days annual leave rising to 30 days after 5 years continuous service (FTE) 

  • An option to purchase 10 days of additional leave per year (pro rata for part-time staff) 

  • Regular job-specific training, career development and qualification opportunities 

  • Supportive and positive working environment with regular, robust supervision 

  • Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service 

  • Cycle to Work scheme (Salary Sacrifice -T&C apply) 

  • Employee discount scheme 

  • Discounted tickets for local events, and reduced rate use of GL1 facilities 

  • Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group. 


How to apply… 


If you feel you have the skills, desire, experience and passion to help deliver our exciting events program then please submit your application and personal statement today by clicking the “Apply Now” Button. 


For an informal discussion about the role, please email ryan.mcdonagh@gloucester.gov.uk or call 01452 396552 


In your application to us please explain why you are applying for the position and how your experience (whether paid or unpaid), knowledge and skills help to make you a suitable candidate. 


Short-listed candidates will be contacted by e-mail and invited to interview week commencing the 10th June 2024. 


Additional Information

To access the Job Profile, please follow the link below:-


Operations Team Leader (Guildhall) - Job Profile


Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 


Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   


We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 


We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk  


Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.


It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.