Bereavement Officer

This is a Gloucester City Council job.
 

• Job Title:                           Bereavement Officer
• Job Location:                    Cemeteries & Crematorium 
• Salary:                              £25,183 - £25,992 per annum (pro rata) 
• Hours per Week:               22.5
• Contract Type:                  Permanent 
• Closing Date:                    01/06/2025 
• Job Requisition Number:  11426 
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day.  We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the Role:

An exciting opportunity has arisen to become part of the Bereavement Services admin team at Coney Hill Cemetery and Crematorium.

Where you will report to the Bereavement services team leader. We are a small friendly team operating within the public sector providing Cremation and Burial services to bereaved families and the general public.

What we need from you:

We are seeking to appoint a self-motivated and enthusiastic individual to become part of the Bereavement services admin team assisting in the day to day running of the Cemetery and Crematorium office.  

Main duties will be, telephone bookings from funeral directors, queries form the general public, in person, email and by phone. Attention to detail is essential as this is a key role in ensuring all cremation and burial documentation is prepared and presented to a high standard

You will be dealing with the bereaved on a daily basis, in stressful circumstances it is therefore essential that you have a high level of empathy and good communication and customer care skills.

For all your hard work, you will receive the following:

• Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Coming Soon - Car Scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group

How to apply… 

If you feel you have the skills, desire, experience and passion to help deliver our ambitious plans for the city then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Carly Locke via email at Carly.Hughes@gloucester.gov.uk. 

Closing date 01/06/2025

Short-listed candidates will be contacted by e-mail and invited to interview week commencing 16/06/2025

Additional Information

To access the Job Profile, please follow the link below:-

Bereavement Officer - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk  

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.