Customer Services Officer

Date:  12-Aug-2022
Job Location: 


This is a Gloucester City Council job.

  • Job Title:                           Customer Services Officer
  • Job Location:                    Gloucester City Council 
  • Salary:                              £21,695 - £23,484 per annum 
  • Hours per Week:              37.00 
  • Contract Type:                  Fixed Term 
  • Duration:                           6 Months 
  • Closing Date:                    24/08/2022 
  • Job Requisition Number:  3884 
  • This post is open to job share


Do you have the drive, passion, and commitment to deliver excellent Customer Service?


Gloucester City Council is an ambitious council with big ideas following our Together Gloucester Transformation Programme; we are looking for enthusiastic and motivated individuals to join our newly relocated Customer Service Team.


As part of a dedicated, multi-skilled team this post involves dealing with customers by telephone and face to face as well as managing digital and written communication, covering a range of enquires. In addition we want you to be at the heart of a project that aims to enable our residents to interact with us via modern and effective channels.


The role is centred on the community which requires the applicant to find working with the public stimulating. It is essential that you have: customer care experience; good IT skills and an awareness of social media; experience of working within a customer facing role; dealing with multiple, complex enquiries; and working to deadlines under pressure. The position requires a positive individual who is willing to adapt to a developing role that is the face of a transitioning council.


The successful candidate(s) will work Monday to Friday during the Customer Services core hours of 9am to 5pm.


The candidate should have 3 C grade GCSEs (or equivalent) or relevant experience within a Customer Service sector.


To find out more about the role please contact Josh Hutin (Customer Service Team Leader) via email


Closing date for receipt of applications: Wednesday 24 August 2022


Shortlisting of candidates: Thursday 25 August 2022


Dates for Interview: Thursday 1 September 2022


For further information on how to apply please visit our website via City Jobs.  


Additional Information

To access the Job Profile, please follow the link below:-

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We’re fully committed to equality, diversity and inclusion for our employees as they’re at the heart of delivering our aims. We welcome applications from all sectors of our community. As an employer we strive to be more representative of our communities in our workforce and celebrate diversity.

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.