Technical Support Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Technical Support Officer
• Job Location:                     Tri Centre Fire Service HQ 
• Salary:                              £30,024 - £32,597 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    21/08/2026 
• Job Requisition Number:    14563 
• This post is open to job share (please highlight your preference at the beginning of your personal statement)

Logistics & Resources Dept – Technical Services

Join Gloucestershire Fire and Rescue Service as a Technical Services Support Officer and help provide the equipment, systems and practical support our teams rely on every day.

Based at Waterwells, you will be part of a skilled Technical Services Team supporting Logistics and Resources, Fleet, Training and IT across GFRS.

About the Role

This is a hands-on role where your work will directly support firefighter safety and the delivery of effective services to communities across Gloucestershire.

You will help assess, procure, maintain and develop operational equipment, ensuring it remains safe, compliant and ready for use.

The role is based mainly at Waterwells, Quedgeley, with travel to fire stations across the county.

Your main responsibilities will include:

• Supporting the assessment, maintenance and disposal of Service equipment.
• Assisting IT, Fleet and Training teams with the roll-out of new equipment.
• Supporting equipment asset management and legislative compliance.
• Receiving, storing, transporting and issuing operational equipment.
• Identifying equipment faults and arranging repair or replacement.
• Keeping accurate electronic records for control, testing and inspection.
• Monitoring equipment procurement and repair costs to support effective budget management.

Reporting to the Logistics and Resources Manager, you will provide practical, responsive support to colleagues across GFRS and Gloucestershire County Council.

About You

We are looking for someone who is organised, motivated and practical, with a genuine interest in equipment and service improvement. You will be confident working with colleagues and independently across the county. Strong communication skills, good IT ability, attention to detail and the ability to plan, prioritise and manage workloads are essential. You will also uphold the high standards expected of Gloucestershire Fire and Rescue Service personnel.

If you want a varied role that makes a real contribution to frontline services, we would like to hear from you.

In return, we offer:

• Regular formal and informal support.
• A safe, supportive and positive working environment with regular supervision.
• Flexible working, with working hours 8.00am to 4.00pm.
• Access to relevant training and career progression.
• 25.5 days’ annual leave, rising to 30.5 days after five years’ employment; pro rata for job share.
• Access to the Local Government Pension Scheme.
• Uniform.
• Staff discounts with major supermarkets and high street retailers.
• 24/7 access to the Employee Assistance Programme, including free confidential counselling and advice.
• Cycle to Work scheme.
• Links to employee networks such as Prism (LGBT+), Young Employees Network, Black Workers Network and Neurodiversity Workers Network.
• Gloucestershire Salary Sacrifice Green Car Scheme, subject to terms and conditions.

 Please note the following:

•           Due to the anticipated volume of applications, we are unable to provide individual feedback at this stage.

•           Pension Abatement will apply to this role.

Interviews will be held week commencing 31st August 2026.

For an informal discussion about the role, please contact: Steve Ellis at steven.ellis@glosfire.gov.uk  07918 225731 or Matthew Farr matthew.farr@glosfire.gov.uk 07387 532083.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Technical Services Support Officer - Job Profile

This Position is subject to standard a DBS check.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.  

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.