Referral Taker

This is a Gloucestershire County Council job.
 

• Job Title:                           Referral Taker
• Job Location:                     Shire Hall, Block 5, 3rd Floor 
• Salary:                              £28,142 - £29,540 per annum
• Hours per Week:                37.00
• Contract Type:                   Fixed Term 
• Duration:                          18 months 
• Closing Date:                    13th July 2026 
• Job Requisition Number:    14482 
• This post is not open to job share

Are you an experienced Adult Social Care Administrator looking for an opportunity to develop your career?

Then we would love to hear from you!

About the role:

We have an exciting opportunity for a full-time Referral Taker in the Mental Health Team on an 18-month fixed-term contract.

The Referral Taker is the first point of contact in the team; responsible for screening information provided, liaising with partner agencies and taking comprehensive, holistic referrals.

The role is part of the Operational Team, and you can be confident of joining a welcoming, supportive, and experienced team. The post is based in Gloucester and we offer flexible working with a mix of office and home working.

To find out more about our Mental Health team, please, see more information below.

About you:

The successful candidate will have excellent communication skills and the ability to remain calm and focused in a busy environment, maintaining a positive team working approach. The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies.

You will have strong organisational skills with experience of responding flexibly to changing priorities. Experience of working in a customer facing environment is essential, as are excellent IT skills. Knowledge of the Liquid Logic (LAS) database would be beneficial but full training will be given.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

About the team/service: 

The Mental Health Service at Gloucestershire County Council supports adults who have social care needs arising from a primary, nonorganic mental health condition/s. Our service works across a range of settings, including community and inpatient, providing high quality, person-centred support that empowers people to live as independently and safely as possible. 

We take a recovery-focused, strengths-based and trauma-informed approach, placing wellbeing, prevention, and personal autonomy at the heart of everything we do. Our work is grounded in partnership, collaboration, and a deep commitment to improving outcomes for the individuals and communities we serve. 

This is an exciting time to join us, as the council reestablishes its Mental Health Service following a Section 75 agreement which is being led by our Leadership team with extensive knowledge and experience of Mental Health Social Work. If you are passionate about supporting adults with mental health needs, share our values, and want to contribute to a service built on compassion, respect and empowerment — we want to hear from you.

About us:

Gloucestershire County Council Adult Social Care practise the Three Conversation approach, a model that re-emphasises focus on people, their strengths and the networks and community around them.

Here are some of the benefits we offer in return for your hard work.

• 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
• Membership of a Local Government Pension Scheme
• Agile working with a mix of office and home working
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training opportunities, enabling you to develop your skills and progress your career
• Discounts at a number of major supermarket chains and high street retailers
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC’s Cycle to Work Salary
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Strong emphasis on a supportive working environment and developing our employees with 94% having participated in their annual appraisal and regular health and wellbeing events.

We’re closer than you think:

We are an easy commute from many locations, view our commuting times map to see what we mean. However, we understand that commuting isn’t for everyone, so if you are in the process of relocating, why not email us to discuss opportunities further.

Applying:

Please write your application with consideration for the essential criteria in the Job Description. Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.

Or to arrange an informal discussion with the Deputy Manager or Head of Servie, please email ASCrecruitment@gloucestershire.gov.uk or click 'Apply'!

Additional Information:

To access the Job Profile for this role, please follow the link below:

Referral Taker Job Description

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

 We reserve the right to close this vacancy early due to the volume of applications received. If you are interested in applying, we encourage you to submit your application as early as possible.

If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error.    By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.    

*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.  

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.