P & C Administrator (external customers)

This is a Gloucestershire County Council job.
 

• Job Title:                           P & C Administrator (external customers)
• Job Location:                     Shire Hall, Block 5, 4th Floor 
• Salary:                              £28,142 - £29,540 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    16/08/2026 
• Job Requisition Number:    14646 
• This post is not open to job share

About the team & role

We have an exciting opportunity for you to join our Pay & Conditions Team as a full time payroll administrator providing a payroll service for Gloucestershire County Council and a number of external clients.

Working at the heart of the council, you will be responsible for delivering a wide range of cost effective, timely services to ensure we meet the needs of internal and external customers. Your role will involve processing payroll payments, dealing with pay queries via our ContactUs helpline and providing guidance on employment terms & conditions.

About you

As a payroll administrator you will bring your excellent organisational skills to allow you to prioritise workloads and ensure our service levels are maintained. You will have relevant administrative payroll experience and a good understanding and knowledge of payroll processes to ensure compliance regarding the regulations.

You will need to be technically efficient and possess excellent communication and customer service, to enable you to efficiently answer tax and pay queries. The successful applicant must be able to cope under pressure and manage competing demands checking information to ensure our payrolls are accurate, meet statutory requirements and processed within the monthly deadlines.

This post will require full NPPV (Non Police Personnel) Level 2 security clearance in order for probation to be passed and a permanent job offer confirmed.

About Us

For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

How to apply

If you have experience of working within a payroll administration team and would be interested in a role that involves supporting a variety of payrolls then we would like to hear from you.

If you would like to have an informal discussion about the role, please contact marie.brown@gloucestershire.gov.uk or sara.choupani@gloucestershire.gov.uk.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Business Service Centre Administrator - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.  

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.