Highway’s Customer&Emergency Service Off

Date:  25-Nov-2022
Job Location: 


This is a Gloucestershire County Council job.

  • Job Title:                            Highway’s Customer&Emergency Service Off
  • Job Location:                     Shire Hall, Block 5, 5th Floor 
  • Salary:                               £24,054 - £25,409 per annum 
  • Hours per Week:               37.00 
  • Contract Type:                   Permanent 
  • Closing Date:                     22/12/2022 
  • Job Requisition Number:   1820 
  • This post is open to job share 


Currently we have a number of opportunities available within our team, would you like to work in an innovative and diverse environment?


About the team

Come and work for a rewarding organisation where you will be joining our exceptional talent in the Customer Service & Emergency Service Team we are a multi-channel first point of contact for a variety of internal and external customers. The team provides a high quality of service delivery across a diverse range of highway services through various communication channels and digital platforms. This currently includes highway and emergency services, phone, email, web-based enquiries, and social media.


About the role

How you’ll help make a difference in your role as a customer service officer is to provide an effective and responsive point of contact for all County Council customers in line with relevant GCC policies and procedures. Customer Service & Emergency Service Officers will also be required to support the delivery of a comprehensive administrative and support function to meet the business needs of the highways service.


About you

Firstly, we will rely on your excellent organisational skills to allow you to prioritise workloads and ensure our service levels are maintained. We also need your customer-focused nature to help build working relationships under tight deadlines and targets. To be successful you will need excellent communication and people skills along with ability to highlight and rectify errors quickly and effectively.


About Us

For all your hard work, you will receive the following;

  • Flexible and agile working opportunities
  • 24.5 days annual leave rising to 29.5 days after 5 years continuous service
  • Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
  • Family friendly employer offering benefits to help support you and your family
  • Career development and qualification opportunities
  • Supportive and positive working environment with regular, robust supervision
  • Excellent Local Government Pension Scheme (LGPS)
  • Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
  • An in-house Occupational Health service
  • Employee discount scheme
  • Cycle to Work scheme
  • Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)


How to apply 

If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.

Please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Owen Parry via email at Owen.Parry@gloucestershire.gov.uk


Additional Information

To access the Job Profile for this role, please follow the link below:-


Job profile - Highways customer and emergency service officer

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.