Senior Registration Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Senior Registration Officer
• Job Location:                     Cheltenham Registration Service & H.O 
• Salary:                              £37,280-£40,777 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    03/12/2025 
• Job Requisition Number:    13100 
•  This post is not open to job share

About the Role

We are looking for an experienced and skilled manager to join our Registration Service team as a Senior Registration Officer. This is a pivotal role acting as a Statutory Officer on behalf of the Registrar General and the County Council. The role ensures the accurate and professional registration of births, deaths, and marriages and compliance with legislation and local policies. A Senior Registration Officer is a key part of the management team and is responsible for staff training, quality assurance, stock control, policy and procedure development.  You will work closely with three other Senior Registration Officers and lead a team of approx. seven Registration Officers. The role will be based at Cheltenham or Gloucester Register Office (this will be discussed further at interview). This is an exciting opportunity to make a real difference in a service that touches people’s lives at significant moments. You’ll be part of a supportive team committed to delivering excellence and continuous improvement.

About You

We are looking for a candidate who has people management experience and has worked in a pressurised, frontline environment providing excellent customer service. Experience of dealing with customers in different emotional situations and managing feedback is essential. The ability to lead and support staff through change is essential.  A background in medical, legal, proofreading or similar environment is desirable as well as experience in training, mentoring, or public speaking. You will bring exceptional attention to detail, strong organisational and communication skills. You must be able to explain complex technical or legal information in a way that is easy to understand. You will lead by example, displaying the councils’ values and behaviours framework and be resilient, flexible, and self-motivated.

Special Conditions

To provide out of hours support, including evenings, weekends, and Bank Holidays as and when required to assist the service. There is a shared early phone rota to ensure cover is arranged in event of staff absence. You need to hold a current full driving licence which is valid for driving in the UK as you will be required to travel to Approved Premises and Registration Offices throughout Gloucestershire.

About Us

Joining us could mean access to these great benefits:

Flexible and some agile working opportunities

25.5 days annual leave rising to 30.5 days after 5 years continuous service

An option to purchase 5 days of additional leave per year (pro rata for part-time staff)

Family friendly employer offering benefits to help support you and your family

Career development and qualification opportunities

Supportive and positive working environment with regular, robust supervision

Local Government Pension Scheme (LGPS)

Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

An in-house Occupational Health service

Employee discount scheme

Cycle to Work scheme

Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)

Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Nicola Riddel via email at nicola.riddel@gloucestershire.gov.uk.

Closing date 3rd December 2025

Short-listed candidates will be contacted by e-mail and invited to interview week commencing Monday 15th December 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Job profile -Senior Registration Officer 

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.