Support Officer

This is a Gloucestershire County Council job.
 

• Job Title:                            Support Officer
• Job Location:                     Shire Hall, Block 5, 3rd Floor 
• Salary:                               £27,269 - £28,624 per annum 
• Hours per Week:               37.00 
• Contract Type:                   Fixed Term (with the option to be made permanent)*
• Duration:                            Two years 
• Closing Date:                     19/11/2024 
• Job Requisition Number:   9572 
• This post is not open to job share

Are you looking for a new and exciting opportunity working in Financial Services Team?

Then we would love to hear from you!

About the role:

We are pleased to offer the exciting opportunity for a fixed-term (24 months) Support Officer in Direct Payments Team within the wider Adult Support Services Financial Services Team.

This is a fast paced and developing service. Our professional and experienced team delivers the financial support functions for Adult Social Care at Gloucestershire County Council, to people who are particularly vulnerable due to their care and assistance needs.

You will be responsible for managing a variety of administrative functions across the Direct Payment Team, including the transactional management of prepaid cards, handling of customer queries and payments and invoices management.

The post is based at Shire Hall in Gloucester. We offer flexible working with a mix of office and home working.

About you:

You will already have experience in administration support function, desirably within a financial sector.

You will have processed invoices or other procurement related activities.

You will be highly IT literate with an excellent working knowledge of relevant financial procedures. You will understand the Care Act 2014 and other relevant legislation as our team ensures all processes and activities are compliant with the charging provisions of this legislation.

You will have worked with management information, including presenting management information using reports, tables and graphs.

You will have good communication skills, verbal and written.

About us:

As part of the rewards package you will receive when working with us, Gloucestershire County Council provides the following in return for your hard work:

• Annual leave of 25.5 days, increasing to 30.5 days after 5 years employment, plus Bank Holidays
• Access to the Local Government Pension Scheme
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training and workshops
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

We’re closer than you think:
 

We are an easy commute from many locations, view our view our commuting times map to see what we mean.

How to apply:

Previous applicants need not apply.
 

Please write your application with consideration for the criteria in the Job Profile. This should include examples of why you should be considered and the experience, skills and knowledge that you would bring to the post.

For an informal chat, please contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.

Or click ‘Apply’ below.
 

Note to internal applicants: To ensure best practice, vacancies are to be applied for within the Success Factors internal career site. Should you require support in setting up your internal profile, please visit Accessing SuccessFactors - Staffnet (gloucestershire.gov.uk) for guidance. Should you experience any issues logging in, please email ContactUs@gloucestershire.gov.uk or call 01452 425888 for support.

Additional Information:

To access the Job Profile for this role, please follow the link below:

Direct Payment Support Officer Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.

* This fixed-term contract may be extended or converted to a permanent role at our sole discretion, depending on the needs of the business. The decision to extend or make the contract permanent will be reviewed and determined based on operational requirements and performance standards. This does not guarantee an extension or conversion to a permanent role.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.