Senior Performance & Improvement Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Senior Performance & Improvement Officer
• Job Location:                     Shire Hall 
• Salary:                              £37,280 - £47,181 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    23/11/2025 
• Job Requisition Number:    12961 
• This post is not open to job share

About the Role & Team

We are looking for two highly motivated people: one Performance and Improvement Officer and one Senior Performance and Improvement Officers to join our amazing, high calibre team. These two roles are both permanent.

We are a central support service. You may be required to support more than one area of Service offered by the Council or change the area you support over time. Initially, these roles will have a key focus on supporting the Gloucestershire Fire and Rescue Service, Vulnerable Children or Adult Social Care, ensuring that:

• frontline processes are understood and improved, where required,
• reporting metrics are clearly defined and add value to telling our performance story,
• performance and risk messages are clear and support strategic oversight, operational management and change.

Successful candidates will also play a pivotal part in supporting actions arising from inspection outcomes relating to performance. Good project management skills and professional curiosity relating to processes and performance will be essential in this role.

About You

You will need to be a creative problem solver and have a 'can do' attitude. It is important to understand the work that our services do, to identify key lines of enquiry and areas of concern within performance data. To do this, being a quick learner with a curious mind will be critical.  

We are looking for confident, enthusiastic people to join us. You will need excellent collaboration and communication skills, to enable you to work closely with stakeholders within the service to identify change and improvements and to co-produce performance dashboards which meet the needs of relevant stakeholders. You will also need to be diplomatic, personable, assertive and challenging, to support strong independent assurance and governance relating to data and performance.

These are highly autonomous roles, established experience in understanding strategic performance and of business improvement is therefore essential. You will need to have a proven track record of delivery that is at pace, on time, to a high standard and which has had a tangible impact in improving business processes and performance. Work in this team is fast-paced, we therefore place focus and value on people employing proven resilience and decompression techniques to support a healthy balance.

Experience of LEAN, Excel, Power Query and Cloud/Desktop Flows would be beneficial.

About Us

We are a flexible and agile working organisation. We place a high premium on diversity and inclusion, as well as on health and wellbeing. We promote a supportive and positive working environment with regular, robust supervision.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply (100 words)

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. We would love to hear from you.

Interview questions will be provided in advance to support not only those with neurodivergence but with the aim of getting the best out of every candidate who applies.

Unless you have a need which requires the use of assistive technology, we do not welcome applications produced using Artificial Intelligence tools. Communication and influencing skills are fundamental to this role and it is not possible to adequately assess these if a computer has completed your application rather than you. We also place a high premium on how people will fit in with our team, so we want to see the genuine you.

Interview date: 3rd December 2025

If you would like to discuss the role, please contact:

Kelly Headley, Performance and Improvement Manager, 01452 328443, kelly.headley@gloucecstershire.gov.uk

Additional Information

To access the Job Profile for this role, please follow the link below:-

Senior Performance & Improvement Officer - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. 

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.