Request Support Assistant

This is a Gloucestershire County Council job.
 

• Job Title:                            Request Support Assistant
• Job Location:                     Shire Hall, Block 4, 1st Floor 
• Salary:                               £26,403 - £27,694 per annum 
• Hours per Week:               37.00 
• Contract Type:                   Permanent 
• Closing Date:                     01/03/2026 
• Job Requisition Number:   5843 
• This post is open to job share 

About the team

Request Management are looking for effective and efficient individual to join our busy team in the role of Request Support Assistant.

About the role

In this role you will provide clerical and administrative support to the team. This will include arranging, coordinating and communicating training, meetings, purchases and to log, validate and monitor requests and enquires received relating to freedom of information, environment information regulation and the data protection act. This role is responsible for the handling of disclosure requests received from external statutory organisations. 

About you

You will need to have good communication skills to liaise with the police and other external statutory organisations regarding their requests and facilitate appropriate access to council information in response to them. You will also need great customer service skills as you will act as the point of contact for answering telephone calls and/or face-to-face enquires.

 About Us

Being part of the Request Management you will be joining a busy team working to statutory deadlines, were you'll benefit from a supportive, inclusive work environment, where you'll be encouraged to shine and make the most of your talents.

For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme

Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply

For further information please contact Jo Baynes-Kubiak or Beth Blakemore on ext 4000 or email Jo.baynes-kubiak@gloucestershire.gov.uk or bethh.blakemore@gloucestershire.gov.uk

Additional Information

To access the Job Profile for this role, please follow the link below:-

Request Support Assistant - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. 

If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error.

By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.

*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.