Registration Officer

This is a Gloucestershire County Council job.
 

• Job Title:                            Registration Officer
• Job Location:                     Cheltenham Registration Service & H.O 
• Salary:                               £32,115 - £35,235 per annum 
• Hours per Week:               37.00 
• Contract Type:                   Permanent 
• Closing Date:                     06/03/2025 
• Job Requisition Number:   10576 
• This post is not open to job share

About the Team & Role

Come and work for a rewarding organisation in our busy team at Gloucestershire Registration Service. We have 20 Registration Officers, in a department of almost 50 staff and managers. Registration appointments are carried out face-to-face, so we work in locations all around the county. We need to frequently travel in the course of our work including sometimes at very short notice. This is an office based position.

Registration Officers interact with the public every day. Your role will involve registering births, deaths, still-births, marriages, and civil partnerships. You will be working in a highly time pressured environment and will need to confidently use a variety of computer programs. At times you will officiate at ceremonies including marriage, civil partnership, and citizenship. You will have the opportunity to help people at some of their happiest and saddest times and be part of history in the making through your work in registering life events.

About You

You have exceptional interpersonal skills and the enthusiasm and empathy to work with a diverse range of customers. You are articulate and resilient. You possess excellent organisational skills to enable you to prioritise workloads and ensure service levels are maintained. You have a high level of confidence in ICT and the MS suite of programs, preferably including experience with SharePoint. You have great attention to detail and accuracy, including when handwriting. The ability to travel across the county is essential.

No previous experience or qualifications in civil registration are required as full training will be given during the first two years in the role. There are opportunities to work towards a nationally accredited qualification in Registration.

About Us

In return we will offer you:

• Regular formal and informal support.
• Safe, supportive and positive working environment with regular, robust supervision.
• Access to relevant training and career progression.
• Annual leave of 25.5 days (pro rata) up to 30.5 days (pro rata) after 5 years employment.
• Family friendly employer offering benefits to support you and your family.
• Access to the Local Government Pension Scheme.
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service.
• Cycle to Work scheme.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).

How to Apply

If you feel that you have the skills and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. 

For an informal discussion about the role please contact collette.stew@gloucestershire.gov.uk

Short listed candidates will be contacted by email and invited to interview.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Role Profile - Registration Support Officer

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.