Registration Certificate Service Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Registration Certificate Service Officer
• Job Location:                     Gloucestershire Archives 
• Salary:                              £28,142 - £29,540 per annum 
• Hours per Week:                18.50 
• Contract Type:                   Permanent 
• Closing Date:                    28.12.2025 
• Job Requisition Number:    12538 
• This post is not open to job share

Join our team at Gloucestershire Registration Service as a Registration Certificate Services Officer.  We are looking for a motivated and detail-oriented individual to join our small but busy team at Gloucestershire Registration Service. Based at the Gloucestershire Heritage Hub in Alvin Street, Gloucester, this role offers a unique opportunity to contribute to a vital public service.

About the Role
As a Registration Certificate Services Officer, you will be responsible for processing certificate applications as well as producing, issuing, and certifying birth, death, marriage, and civil partnership certificates. This role demands a high level of accuracy, attention to detail, and a commitment to confidentiality, as you will be working within statutory frameworks.

Key responsibilities include:

• Handling customer enquiries via phone, email, and occasional face-to-face interactions
• Processing payments and maintaining accurate financial records
• Recording and reconciling transactions electronically
• Ensuring the secure handling and storage of official documents, including occasional working at height to access registers in strongrooms
• Supporting the team with general administrative tasks

You will be working Monday to Wednesday, for 18.5 hours per week. Flexibility is required, as you may occasionally be asked to work at other locations across the county.

This role is office based and there is no home working.

Training and Support
Full training will be provided, along with mentoring from experienced team members to help you settle into the role and develop your skills.

About You
We’re looking for someone who:

• Has excellent customer service and communication skills
• Demonstrates strong administrative and ICT abilities
• Can work effectively in a fast-paced environment
• Understands the importance of confidentiality and data protection
• Embodies our core values of respect, integrity, and excellence

If you are enthusiastic about public service and enjoy working in a team-focused environment, we would love to hear from you.

About Us

For all your hard work, you will receive the following:

• 25.5 days annual leave (pro rata) rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Lindsay Parker on 07557 776210 or via email lindsay.parker@gloucestershire.gov.uk

Closing date:  28th December 2025 

Short-listed candidates will be contacted by e-mail and invited to interview week commencing  12th January 2026

Additional Information

To access the Job Profile for this role, please follow the link below:-

Role profile -Registration Certificate Service Officer 

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.