Referral Taker/Advisor

This is a Gloucestershire County Council job.
 

• Job Title:                           Referral Taker/Advisor
• Job Location:                     Cheltenham Locality Office 
• Salary:                              £27,269-£28,624 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    28/09/2025 
• Job Requisition Number:    11962 
• This post is not open to job share

Are you an experienced Adult Social Care Administrator looking for a an opportunity to develop your career?

Then we would love to hear from you!

About the role:

We have an exciting opportunity as a full time Referral Taker in the Cheltenham Locality Team

The Referral Taker is the first point of contact in the team; responsible for triaging information provided, liaising with partner agencies and taking comprehensive, holistic referrals.

The role is part of the Locality Administration Team and you can be confident of joining a welcoming, supportive, and experienced team. The post is based in Cheltenham and we offer flexible working with a mix of office and home working.

To find out more about our Cheltenham Locality Team, please visit the ‘Meet our Teams’ webpage.  

About you:

The successful candidate will have excellent communication skills and the ability to remain calm and focused in a busy environment, maintaining a positive team working approach. The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies.

You will have strong organisational skills with experience of responding flexibly to changing priorities. Experience of working in a customer facing environment is essential, as are excellent IT skills. Knowledge of the Liquid Logic (LAS) database would be beneficial but full training will be given.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

About us:

We have a supportive and engaged management structure including an Integrated Social Care Manager, a Deputy Social Care Manager, Social Work Leads and a Social Care Lead, plus Social Workers, Adult Social Care Practitioners and an administration team.

We offer regular formal supervisions and informal support along with a safe, supportive and positive working environment.

Applying:

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Please write your application with consideration for the essential criteria in the Referral Taker Job Description. Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.

Or to arrange an informal discussion with the Team Manager, please email ASCrecruitment@gloucestershire.gov.uk or click 'Apply'!

Additional Information

This Position is subject to a DBS check. 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.