Parking Technician

This is a Gloucestershire County Council job.
 

• Job Title:                           Parking Technician
• Job Location:                     Shire Hall, Block 5, 6th Floor 
• Salary:                              £29,093-£31,686 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    23/06/2025 
• Job Requisition Number:    11431 
• This post is not open to job share

About the team and the role

We are pleased to offer the exciting opportunity for a Parking Technician (Complaints & Appeals) within wider team of Traffic and Transport.

This is a fast paced and growing service. Our professional and experienced team is responsible for managing a variety of administrative processes once Penalty Charge Notice has been issued as part of the Traffic Management Act 2004.

• Process Penalty Charge Notices in line with Civil Parking Enforcement procedures including detailed written and verbal responses to enquiries and formal appeals.
• Process parking permit applications in line with set policies and procedures.
• Pursue vehicle owners regarding unpaid Penalty Charge Notices in accordance with authorised procedures for Civil Parking Enforcement. This includes the securing of warrants via the Traffic Enforcement Centre and engagement with Enforcement Agents, as required.
• General assessment of car parking signage and equipment to help conclude informal and formal appeals.
• Maintain all records necessary for the operation of the notice processing system, permits and other administrative systems required to provide an effective statutory process.
• Assist in financial procedures and process cash/cheque payments to support reconciliation and financial governance.
• Promote and implement the Council's equal opportunities policies in all aspects of employment and service delivery.
• Assist in maintaining a healthy, safe, and secure environment and to act in accordance with the Council's policies and procedures.

About you:

You will be IT literate with an excellent working knowledge of Microsoft Office 365 especially Word and Excel.

You will have worked with management information, including presenting management information using reports, tables and graphs.

You will have good communication, excellent customer service skill, verbal and written skills

About us

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply 

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Andrew Burford at andrew.burford@gloucestershire.gov.uk 

Closing date: 23/06/2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Parking Technican- Role profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.