Operations Manager

This is a Gloucestershire County Council job.
 

• Job Title:                            Operations Manager
• Job Location:                     Shire Hall, Block 1, 2nd Floor 
• Salary:                               £50,788 - £52,805 per annum 
• Hours per Week:               37.00 
• Contract Type:                   Permanent 
• Closing Date:                     08/06/2025 
• Job Requisition Number:   10976 
• This post is not open to job share

About the team and the role

We are currently seeking an excellent Operations Manager to lead the Registration service. You will work with the Head of Library & Registration (HoLRS) and Senior Leadership team to help to shape the operational delivery of county-wide library and registration ceremony services in Gloucestershire. You will ensure that the council’s vision and outcomes for the services are achieved. You will ensure business excellence in all aspects of registration services for which you have lead responsibility and to advise the HoLRS with regard to new models and approaches for service delivery and income generation using new technologies with consideration of the resources available.

In this role, you will lead and manage your team to foster a customer-focused, high-performance culture. You will develop cost-effective service models, embrace new technologies, and collaborate with council colleagues, communities, partners, and volunteers. Your responsibilities will include overseeing finance standards, income generation, performance reporting and Health & Safety. Addressing customer and community needs, ensuring equality in service delivery and leading business continuity planning are also key aspects of the role. You will ensure the smooth delivery of ceremonies throughout Gloucestershire, collaborate with Senior Management Team members to meet customer expectations, and monitor adherence to financial and legal requirements and County Council policies. Additionally, you will contribute to business planning, target setting, and income generation.

Weekend and evening work may be required, and you should be able to travel across the county as needed.

About You

We are looking for a candidate with experience in effective people management, managing through change, developing library and registration services and working in local government. You should have a track record of building productive relationships and managing budgets in resource-constrained environments.

Your knowledge of current good practices in library & registration services, excellent interpersonal and project management skills, data analysis, and innovative ideas for service delivery will be crucial. Sound financial management and IT/digital skills are required.

You will lead by example, demonstrating Gloucestershire Employee Values and Behaviours. Being self-aware, open to new learning ideas, and able to build effective relationships with stakeholders is important. You should be customer-focused, committed to continuous improvement, and emotionally resilient.

Outcome-based targets will be developed annually and will supplement this job profile. The job profile will be regularly reviewed, and the council reserves the right to amend or add to the accountabilities listed above.

About Us

For all your hard work, you will receive the following:

• Agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

Ready to make a significant impact? Apply now and help to take our library and registration services to new heights!

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your

application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Patsy To Patsy.To@Gloucestershire.gov.uk 

Interviews will take place w/c 30 June 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Job Profile - Operations Manager

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.