Lead Customer Relations Officer
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Lead Customer Relations Officer
- Job Location: Shire Hall, Block 5, 6th Floor
- Salary: £32,115 - £35,235 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 13/12/24
- Job Requisition Number: 10443
- This post is not open to job share
About the team and the role
We have a vancancy in our great, forward thinking team who issue concessionary bus passes (often called free passes) to eligible residents of Gloucestershire. We issue both age related and disbility passes and they are often a lifleine for many who would otherwise be housebound and unable to travel to socialise or access healthcare. For an idea of the sort of services we offer please see:
Age-related concessionary bus pass (applications and renewals) | Gloucestershire County Council
As the Team Lead you will have responsibility for a small team of staff. In addition to ensuring that our exceptional standards of service are maintained you will work with your line manager to continue to enhance and improve the service offered. The sucessful candidate will need to demonstate exceptional customer service and team building skills.
About us
For all your hard work, you will receive the following:
Flexible and agile working opportunities 24.5 days annual leave rising to 29.5 days after 5 years continuous service
An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision
Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
An in-house Occupational Health service
Employee discount scheme Cycle to Work scheme
Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Karen Jackson or Matthew Parker via email at karen.jackson@gloucestershire or matthew.parker@gloucestershire.gov.uk. Closing date 13th December 2024. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 6th January 2025
Additional Information
To access the Job Profile for this role, please follow the link below:-
(insert link)
This Position is subject to a DBS check. (delete as appropriate)
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.