Information Requests Officer
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Information Requests Officer
- Job Location: Shire Hall, Block 4, 1st Floor
- Salary: £33,143-£36,363
- Hours per Week: 37.00
- Closing Date: 17/08/2025
- Job Requisition Number: 10864
- This post is not open to job share
About The Team & Role:
The Information Management Service is looking for 3 Information Requests Officers (2 permanent, 1 fixed for 12 months) to join the Requests Management Team. As an Information Request Officer, you will be responsible for dealing with requests from people wanting to access their personal data. They may have a complex personal story, involving foster or residential placements, with people coming into their lives for brief periods. This right of access can help to fill in significant gaps in their stories and help with unanswered questions, providing information that may have been missing or inaccessible to them previously.
As part of a dynamic team, you will also be responsible for managing other types of information requests, such as those made under the Freedom of Information Act, ensuring that all responses are issued in full compliance with legal requirements.
About You:
You will be responsible for building and maintaining strong working relationships with both requesters and key internal stakeholders. Your ability to engage professionally and empathetically will help ensure that individuals have a positive experience of the service.
You will need a keen eye for detail and the ability to manage multiple priorities, particularly when working to conflicting statutory deadlines. This includes accurately tracking progress, identifying potential delays early, and ensuring that all requests are handled in a timely and compliant manner.
The role requires you to manage your own caseload independently, using established processes and systems to support your workflow.
About Us:
This is a fantastic opportunity to gain broad, hands-on insight into how the council operates across a wide range of services and functions. We’re proud to support career development and offer regular supervision, training, and opportunities to grow. Join us and be part of a team that’s passionate about delivering high-quality services to our communities.
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) Network and the Young Employees Network.
How to apply:
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.
We are recruiting to 2 permanent positions, and 1 fixed-term position (for 12 months). Please specify in your application which position you are interested in applying for.
For an informal discussion about the role please contact Beth Blakemore or Jacob Foxley via email at beth.blakemore@gloucestershire.gov.uk or jacob.foxley@gloucestershire.gov.uk
Closing date: 17th August 2025
Short-listed candidates will be contacted by e-mail and invited to interview the week commencing: 25th August 2025
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
Additional Information
To access the Job Profile for this role, please follow the link below:-
Information Request Officer Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.