ICT Support Officer
Gloucester
This is a Gloucestershire County Council job.
- Job Title: ICT Support Officer
- Job Location: Shire Hall, Block 1, 1st Floor
- Salary: £30,024 - £32,597 per annum
- Hours per Week: 18.50
- Contract Type: Fixed Term
- Duration: 18 months
- Closing Date: 16/10/2025
- Job Requisition Number: 12504
- This post is not open to job share
About the ICT Service Application Support Team – Social Care/The Role
We support the Councils Adult’s and Children’s Social Care departments in their use of the Liquidlogic LAS, LCS and EHM systems, and ContrOCC systems. This includes, but is not limited to:
- Providing system support to the user base and fixing issues
- Configuration of these systems
- Developing new forms using our custom Form Designer tool
- Training staff
- Organising upgrades
- Releasing new functionality
- Administrating security rights
- Setup of new users
- Refreshing of training courses
About you
The preferred candidate will have some experience of using or administrating Liquidlogic systems, using their skills to support users of the Council’s Children’s & Adult’s Social Care departments. They will be responsible for assisting our Project and Systems Officers with any project work required, providing first line system support to the Applications Support Desk customers and will be supporting the ICT Systems Team Leader with various day-to-day work with a focus on achieving outcomes for our customers. They will be expected to be patient, customer-focussed and have excellent presentational skills.
About Us
Hybrid working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. This role will require some onsite working at Shire Hall in Gloucester, as well as occasional working in locality offices.
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
- employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please express an interest in this position by submitting a CV Please summarise the relevant skills / experience you have that match the job description today by clicking the “Apply Now” Button.
For an informal discussion about the role, please contact Nat Porter via nat.porter@gloucestershire.gov.uk
Short-listed candidates will be contacted by e-mail and invited to interview on Friday 24th October
Additional Information
To access the Job Profile for this role, please follow the link below:-
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.