GELS - Deputy Service Lead
Gloucester
This is a Gloucestershire County Council job.
- Job Title: GELS - Deputy Service Lead
- Job Location: Gloucestershire Hempsted and Mitcheldean
- Salary: £50,788 - £52,805 pa
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 09/03/2025
- Job Requisition Number: 10745
- This post is not open to job share
Thinking about your next managerial career move?
Want to lead a team that makes a difference to the lives of people in Gloucestershire?
About the Role:
We are seeking a dynamic and dedicated Deputy Service Lead to join our countywide Loan Equipment Service. This pivotal role involves driving performance efficiencies, supporting the Service Manager in designing business plans, implementing strategies, and driving change and improvement. The successful candidate will work with a broad range of stakeholders, including health and commissioning teams, within an integrated care setting.
About GELs:
Gloucestershire Equipment Loan Service (GELs) plays a crucial role in supporting the care sector in Gloucestershire. We are responsible for the distribution, delivery, collection, maintenance, and minor adaptations of medical and telecare equipment. Our service supports people being discharged from hospital and helps individuals remain independent in their own homes.
We have two sites, at Hempsted in Gloucester and Mitcheldean in the Forest of Dean, and the role requires working at both. To find out more about GELs, please visit our webpages Gloucestershire Equipment Loan Service | Gloucestershire County Council here.
Key Responsibilities:
- Performance Management: Drive performance efficiencies linked to the Service Level Agreement (SLA) to ensure high-quality service delivery.
- Customer Service: Ensure exceptional customer service is provided, addressing any issues promptly and effectively.
- Strategic Support: Assist the Service Manager in designing and executing business plans and strategies to enhance service operations.
- Change Management: Lead initiatives to drive transformation and continuous improvement within the service.
- Data Analysis: Utilize data-driven analysis to inform decision-making and improve service outcomes.
- Stakeholder Engagement: Collaborate with a diverse range of stakeholders, including health professionals and commissioning bodies, to ensure integrated care.
- People Management: Staff Development: Manage and support team members, fostering a positive and productive work environment. Oversee staff performance and development reviews (PDRs), supervision, and training to ensure continuous professional growth.
- Compliance: Ensure the service aligns with relevant policies and legislation, including Health & Safety regulations.
About you
We are looking for an experienced and inspirational leader who excels in managing and motivating teams. The ideal candidate will have:
- Leadership Experience: Proven experience in leading and managing a team, including appraisal and formal performance management of staff.
- Budget Management: Experience in managing team budgets effectively.
- Resilient Leadership: Demonstrated leadership skills developed in complex and challenging circumstances.
- Learning Culture: Ability to create a learning culture where professional and personal development is valued and promoted.
- Communication Skills: Excellent communication and relationship-building skills to work with senior managers and a variety of stakeholders, professionals, and politicians.
- Business Planning: Experience in designing and implementing customer-focused business planning processes.
- Policy Development: Experience in writing policies and strategies.
- Change Management: A proven track record in resilience to deliver change programmes.
Why Join Us?
- Be part of a dedicated team committed to improving service delivery and patient care.
- Opportunity to work in a collaborative and supportive environment.
- Contribute to meaningful change and innovation within the service.
If you are passionate about making a difference and have the skills and experience, we are looking for, we would love to hear from you. Apply today to join our team and help us drive excellence in our Loan Equipment Service.
We Offer:
Our people do all they can to make the difference to local communities in Gloucestershire. And that’s exactly what we aim to do for our people. Here are some of the ways we aim to achieve this:
- 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
- Access to the Local Government Pension Scheme
- Free offsite parking
- Regular formal and informal support
- Safe, supportive and positive working environment
- Training and development opportunities
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
Applying:
Please write your application with consideration for the criteria in the Job Profile (see link below).
Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.
To arrange an informal discussion with the Team Manager, please email ASCrecruitment@gloucestershire.gov.uk.
Note to internal applicants: To ensure best practice, vacancies are to be applied for within the Success Factors internal career site. Should you require support in setting up your internal profile, please visit Success Factors for guidance. Should you experience any issues logging in, please email ContactUs@gloucestershire.gov.uk or call 01452 425888 for support
Additional Information
To access the Job Profile for this role, please follow the link below:-
Deputy Service Lead Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.