Engagement & Participation Officer
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Engagement & Participation Officer
- Job Location: Shire Hall, Block 5, 2nd Floor
- Salary: £37,280 - £40,777 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: 18 months
- Closing Date: 30/11/2025
- Job Requisition Number: 13020
- This post is not open to job share
The Adults Transformation Team has an exciting new opportunity to make a difference for unpaid Adult Carers!
About the role:
The Adult Transformation Team is looking for a full-time Engagement and Participation Officer on 18-month fixed term contract.
This new role will be pivotal in leading research and engagement activities with individuals who use our services, to ensure their voices are heard and used to drive improvements in experiences and outcomes. Part of the Adults Transformation Team, working on key projects, part of the Accelerating Reform Fund programme -SCIE (please, read more here) to support unpaid Adult Carers as we:
- Create a digital Self-Assessment tool for Carers
- Improve Information, Advice & Guidance
- Develop a consistent approach to collecting feedback throughout the ASC journey that people experience
- Develop and improve our Hospital Pathway Support Model
The successful person will focus on research and engagement plans and activities to feed into these projects, ensuring successful delivery of outcomes.
This is an agile working role (office, home, and countywide travel) potentially occasionally evenings and weekends.
About The Team:
Adults Transformation Team Includes a variety of roles including Programme Managers, Project Managers, Change Leads and Business Analysts. We are on a mission to improve the experiences of the Cared for and Unpaid Carers across Adult Social Care.
This set of projects also involves working alongside the Adult Carers Commissioning Team who support unpaid carers by managing and working with the Gloucestershire Carers Hub to increase identification, engagement and support to carers. The team work closely with the Carers Partnership Board on key priorities. Read more about our key priorities.
About you:
You will be:
- Experienced in designing, organising, and delivering research and engagement plans and activities to identify the needs of customers/individuals/unpaid Adult Carers. Asking what would help unpaid Adult Carers and those that they care for, to achieve a good balance and quality of life.
- At your best when building relationships with a diverse range of people, being inclusive and putting people at ease.
- Intuitive to tailoring your approach to build trust and rapport.
- You’ll unlock feedback to identify the root cause of challenges and understand what matters most.
- Able to help answers to big questions, solve and overcome problems.
- You’ll be experienced in a variety of methods for research, analysis, and evaluation. Synthesising results into impactful stories to influence change.
- Be part of shaping the future and delivering change to help us improve how we meet the needs of Adult Unpaid Carers and those that they care for.
This rewarding post would suit someone proactive and able to use own initiative while being part of a team. Flexible with a can-do attitude, customer-focused with excellent communication, organisation, and administration skills to plan, coordinate and run engagement sessions to provide a comprehensive picture of the needs of our unpaid adult carers in Gloucestershire.
About Us :
Our people do all they can to make the difference to local communities in Gloucestershire. And that’s exactly what we aim to do for our people. Here are some of the ways we aim to achieve this:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
- Agile working opportunities (please discuss at interview)
How To Apply:
Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.
For an informal discussion about this role, please contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.
The interviews will be held on Tuesday, December 16th.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We’re closer than you think:
We are an easy commute from many locations, view our commuting times map to see what we mean.
Additional Information:
To access the Job Profile for this role, please follow the link below:
Engagement & Participation Officer - Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.