Direct Payment Specialist
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Direct Payment Specialist
- Job Location: Shire Hall, Block 5, 3rd Floor
- Salary: £33,143 -£36,363 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: Up to 12 months
- Closing Date: 05/02/2026
- Job Requisition Number: 13260
- This post is not open to job share
About the role
We are looking for an enthusiastic and proactive individual to join our Adult Support Services Financial Services Team as a Direct Payment Specialist. This temporary role is to cover maternity leave and offers an exciting opportunity to make a real difference.
The position is full-time (37 hours per week) for a period of up to 12 months to cover maternity leave. You will be part of our dedicated Direct Payment Team, supporting service users and ensuring smooth financial processes.
We are looking for a candidate with varying experience and knowledge across Social Care. Do you have the right level of transferable skills, but you have not been involved in Direct Payments before?
Apply now and if you are successful, full training will be provided.
Generally, direct payments are money the county council can give to vulnerable adults to buy services or equipment to meet their assessed needs. These payments are instead of having those services provided directly by the council.
As a Direct Payment Specialist, you will provide expert advice on Direct Payments to eligible individuals across Gloucestershire and supporting a range of professionals to promote Direct Payments as a choice. You will help customers setting up the direct payment arrangement and you will liaise with customers, care management and other stakeholders to resolve issues and provide information and advice. You will contribute to the maintaining of accurate records of staff and the people who use our service, in electronic format.
About you
We are looking for someone who is flexible and adaptable in their practice, someone who is professionally curious and can maintain a high level of confidentiality. You need to be self-motivated, pragmatic, and resilient. You should have financial acumen to achieve suitable solutions within a pre-set budget and be a confident communicator. You will have the ability to travel throughout the county and carry out appointments with vulnerable adults.
Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. Read more about our values on our website.
If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.
About us
This is a fantastic opportunity to join Gloucestershire County Council. Direct Payment team is a small team based at Shire Hall in Gloucester, working as part of an agile working offer (which includes working from home combined with time in the office). If you join us, you can be confident of becoming part of a welcoming, supportive, passionate, innovative and very experienced team.
Gloucestershire County Council provides the following rewards package in return for your hard work:
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25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
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Access to the Local Government Pension Scheme
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Access to training and workshops so you can develop your skills
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Clear career progression pathways, to support you in progressing professionally and personally
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Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
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Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
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GCC’s Cycle to Work Scheme
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Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
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Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
We’re closer than you think
We are an easy commute from many locations, view our commuting times map to see what we mean.
How to apply
Please write your application with consideration for the criteria in the Job Profile. This should include examples of why you should be considered and the experience, skills and knowledge that you would bring to the post.
For an informal chat, please contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.
Or click ‘Apply’ below.
Additional Information
To access the Job Profile for this role, please follow the link below:
Direct Payment Specialist - Job Profile
This Position is subject to a DBS check.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error.
By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.