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Customer Service Administrator

Date:  14 Nov 2025
Job Location: 

Gloucester

This is a Gloucestershire County Council job.
 

  • Job Title:                           Customer Service Administrator
  • Job Location:                     Shire Hall, Block 5, 4th Floor 
  • Salary:                              £26,403 - £27,694 per annum 
  • Hours per Week:                37.00 
  • Contract Type:                   Permanent 
  • Closing Date:                    28/11/2025 
  • Job Requisition Number:    4963 
  • This post is not open to job share 
 
 
About the team/About the role
A brilliant opportunity to join our ContactUs team within the Business Service Centre (BSC). The Business Service Centre ensures the cogs driving the council’s operations are well oiled and running smoothly. Without them, employees and suppliers wouldn’t get paid, vacancies wouldn’t be filled, and DBS checks wouldn’t be completed, leaving children and adults vulnerable.
 
About you 
To be successful you will need excellent customer service and organisational skills to allow you to prioritise workloads and ensure our service levels are maintained. As a Customer Service Assistant you will work as part of a team to provide first line support to both our internal and external customers contacting us with a range of queries across the Business Service Centre functions including recruitment, H.R, payroll etc. You will need a strong customer focus and, due to the variety of the tasks undertaken within this role, you will need good time management skills.
 
In order to complete your role fully you will be required to obtain NPPV2 (Non-Police Personnel Vetting level2) and will be granted access to information relating to police personnel and their families.  Successful completion of your probation is dependent on this being obtained, failure to do so will mean probation has been failed and your employment will be terminated.”
 

About Us

  • For all your hard work, you will receive the following: 
  • Flexible and agile working opportunities 
  • 25.5 days annual leave rising to 30.5 days after 5 years continuous service
  • An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
  • Family friendly employer offering benefits to help support you and your family
  • Career development and qualification opportunities
  • Supportive and positive working environment with regular, robust supervision
  • Local Government Pension Scheme (LGPS)
  • Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
  • An in-house Occupational Health service
  • Employee discount scheme
  • Cycle to Work scheme
  • Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

 

How to apply

If you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button

 
For further information, please contact Sara Choupani - sara.choupani@gloucestershire.gov.uk 
 

 

Additional Information


To access the Job Profile for this role, please follow the link below:-

 

Customer Service Administrator - Job Profile

 

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.


We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.


It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.


Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

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