Customer Development Coordinator

Date:  14 Apr 2024
Job Location: 


This is a Gloucestershire County Council job.

  • Job Title:                            Customer Development Coordinator
  • Job Location:                     Shire Hall 
  • Salary:                               £27,803 - £30,296 per annum 
  • Hours per Week:               37.00 
  • Contract Type:                   Fixed Term 
  • Duration:                            12 Months 
  • Closing Date:                     21/04/2024 
  • Job Requisition Number:   7639 
  • This post is not open to job share


About the role


This is an exciting time for Gloucestershire libraries with a lot of change and development. We have been awards Arts Council National Portfolio status which spans from 2023 to 2027. The role of Customer Development Coordinator will be a crucial support for our 32 library sites on the programming and delivery of activity.  


The role will be a key part of the development team and work closely with the allocated library teams. Key area of work will include partnership development, event management, producing and data collection. This role will work closely with the other full time Customer Development Coordinator who will lead on marketing and audience development aspects of the role.  


About you 


We are looking for a positive, outgoing team player to work with internal staff, communities and partners to deliver a forward thinking and relevant programme of events and activities. Some knowledge of event management and partnership development is preferable. Other areas of critera that would be desirable include; income generation, marketing, digital and innovation and analysis of data and insights.  


The role is a fixed term contract of 12 Months. This can/may be extended depending on the achievements in the first six months.  



 About Us


For all your hard work, you will receive the following:


Flexible and agile working opportunities
Annual Leave entitlement of 25.5 days rising to 30.5 days after 5 years’ continuous service
Family friendly employer offering benefits to help support you and your family
Supportive and positive working environment with regular, robust supervision
Local Government Pension Scheme (LGPS)
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
An in-house Occupational Health service
Employee discount scheme
Cycle to Work scheme
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
We are committed to investing in your development and operate flexible times and ways of working, so you may be out meeting partners anywhere within the region, working on your laptop in one of our staff cafes in the heart of the City Centre or working from home.


How to apply


If you feel you have the skills, desire and experience required to make a posiive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.


For an informal discussion about the role or how your skill set may match ours, please contact Curtis Fulcher, Development Manager on





Additional Information

To access the Job Profile for this role, please follow the link below:-

Job Profile -Customer Development Coordinator

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.