Commissioning Support Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Commissioning Support Officer
• Job Location:                     Shire Hall, Block 5, 2nd Floor 
• Salary:                              £26,403 - £32,597 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Duration:                           
• Closing Date:                    30/09/2025 
• Job Requisition Number:    12624 
• This post is not open to job share

Are you passionate about supporting high-quality Adult Social Care services? Gloucestershire County Council is seeking four Commissioning Support Officers to join our dynamic Adult Social Care Commissioning team. This role is a Career Progression opportunity, starting at Grade 4 to 6.  This is an exciting time to join the team as we have recently restructured, and you will be joining us at the start of your new journey.

About the Role:

In this role, you will play a key part in the end-to-end process of sourcing packages of care and support for older adults and adults with disabilities and/or ongoing health needs. This process is called ‘brokerage’. This role is about working directly with Adult Social Care (ASC) providers and other stakeholders specifically to ensure smooth payment processes, contract compliance, and business continuity after care and support has been brokered

You will be responsible for managing a portfolio of ASC providers, monitoring their financial and performance data, and ensuring timely communication to resolve any issues that arise.

Key Responsibilities:

• To undertake administrative duties to support the business needs of the Team and the wider service area using, where appropriate, computer-based systems, to ensure that services are maintained effectively, flexibly and in a timely way, to enable the service area and organisation to meet its objectives
• To provide basic support with financial matters including electronic procurement packages, invoicing and accurate recording of purchases.
• To facilitate meetings, seminars, forums and workshops. Including booking rooms / venues, sending invites, preparing agendas and providing in-person support as required.
• To be responsible for the accurate input and monitoring of records and data onto relevant electronic systems
• Assist with the response to all customer enquiries and requests for data in accordance with corporate standards and agreed guidelines
• Creation and maintenance of electronic filing and recording systems, including statistics and monitoring as appropriate
• To respond and deal with queries via telephone, email and in person, providing a high standard of customer care

As you progress through the grades you will take on more responsibilities, particularly for project work and data and be more self-directed as described in the job profile.

About you:

Your experience will include working in a team and having a customer focused attitude

You will be confident in using the telephone for work purposes and accurately inputting data.  To progress or be appointed to the higher grades you will have experience in interpreting customer views; working with management information; producing data in a variety of formats and for the grade 6 you will have project management or finance experience and the ability to analyse data.

Read about our values – these are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. 

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

For further information on the role please find the attached the Job Profile.  

About us:

This is a great time to join Gloucestershire County Council, as Adult Social Care is on an exciting innovation journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make the Difference’ to our local communities. 

Gloucestershire County Council provides the following rewards package in return for your hard work: 

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Accredited post-qualified training opportunities, enabling you to develop your skills
• Access to mandatory training and additional topical bi-annual workshops.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Cycle to work Scheme

We’re closer than you think:

We are an easy commute from many locations, view our commuting times map to see what we mean. Start your journey today!

 To join us, click “Apply” today!  You will also find links to the Job Profile and Guidance Notes below.

Applying:

Please write your application with consideration for the essential criteria in the Job Profile which you will find in the Additional Information section below. This should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.

For an informal discussion, please, contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back. To start your journey with us, click ‘Apply now’ today!

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. 

Additional Information:

The interviews will be held on Monday, October 6th and Tuesday, October 7th.

To access the Job Profile for this role, please follow the link below:

Commissioning Support Officer Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.