Commissioning Support Officer

This is a Gloucestershire County Council job.
 

• Job Title:                             Commissioning Support Officer
• Job Location:                      Shire Hall, Block 5, 2nd Floor 
• Salary:                                £29,093 - £31,586 per annum 
• Hours per Week:                37.00 
• Contract Type:                    Permanent and 9-month fixed term contract
• Closing Date:                      17/11/2024 
• Job Requisition Number:   7970 
• This post is not open to job share

Are you passionate about supporting high-quality Adult Social Care services? Gloucestershire County Council is seeking  Commissioning Support Officers to join our dynamic Integrated Brokerage & Market Management team.
 

About the Role
 

We are looking for two full-time Commissioning Support Officers: 1 role is a permanent contract, and 1 role is a fixed-term contract for 9 months (maternity cover).

In this role, you will play a critical part in the end-to-end process of sourcing packages of care and support for older adults and adults with disabilities and/or ongoing health needs. This process is called ‘brokerage’. This role is about working directly with Adult Social Care (ASC) providers and other stakeholders specifically to ensure smooth payment processes, contract compliance, and business continuity after care and support has been brokered

You will be responsible for managing a portfolio of ASC providers, monitoring their financial and performance data, and ensuring timely communication to resolve any issues that arise.

Key Responsibilities
 

• Payment Processing: Ensure timely and accurate payments to ASC providers for services commissioned by the Council.
• Relationship Management: Build and maintain positive relationships with provider representatives and key stakeholders to support contract and market management.
• Monitoring and Compliance: Use electronic systems to track provider performance and financial data, escalating concerns when necessary.
• Support and Advice: Proactively offer guidance and resolve issues for providers within your portfolio, ensuring smooth operations.
• Administration: Maintain accurate records, both digital and paper-based, following departmental policies.
• Collaboration: Work with internal teams to support continuous improvement of processes and system functions.

About You

 Your experience will include:

• Proficient use of electronic systems to manage data;
• Strong organisational skills and ability to prioritise tasks in a fast-paced environment and
• Experience in processing financial information and ensuring accuracy.

You will be:

• Confident with numerical data and financial processes  
• Proficient in Microsoft Office (Outlook, Excel, Teams, Word);
•  a keen problem-solver, with the ability to work independently; and
• a clear, positive and diplomatic communicator, able to engage with a range of stakeholders inside and outside the Council..

Read about our values – they are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. 

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

For further information on the role please find the attached the Job Profile.  

About Us

This is a great time to join Gloucestershire County Council, as Adult Social Care is on an exciting innovation journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make the Difference’ to our local communities. 

Gloucestershire County Council provides the following rewards package in return for your hard work:

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Accredited post-qualified training opportunities, enabling you to develop your skills
• Access to mandatory training and additional topical bi-annual workshops.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Cycle to work Scheme

We’re Closer Than You Think

We are an easy commute from many locations, view our commuting times map to see what we mean. Start your journey today!

Applying

Please write your application with consideration for the essential criteria in the Job Profile which you will find in the Additional Information section below. This should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.

For an informal discussion, please, contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.

To start your journey with us, click ‘Apply now’ today!

Note to internal applicants: To ensure best practice, vacancies are to be applied for within the Success Factors internal career site. Should you require support in setting up your internal profile, please visit Accessing SuccessFactors - Staffnet (gloucestershire.gov.uk) for guidance. Should you experience any issues logging in, please email ContactUs@gloucestershire.gov.uk or call 01452 425888 for support.

Additional Information

Please note the provisional interview date is Thursday 28th November 2024.

To access the Job Profile for this role, please follow the link below:

Commissioning Support Officer Job Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.