Business Improvement Officer
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Business Improvement Officer
- Job Location: Shire Hall
- Salary: 37,280 -40,777
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: One year
- Closing Date: 04/01/2026
- Job Requisition Number: 13102
- This post is not open to job share
This role is a maternity cover with an ideal start of February 2026 for up to 12months.
Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference? Do you constantly look for ways to improve the way you work and enhance services and outcomes? If so, this is the perfect role for you.
About The Team
This is a great time to be part of Gloucestershire County Council, as Children’s Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based, and person-centred, to ensure that we work together to ‘Make a Difference’ to our local communities.
We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided). We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.
About the Role
We have an opportunity for someone with a background in business improvement or change and a passion for improving services for children and families. This post will also lead on change and improvement projects either as directed or in response to undertaking analysis of current processes and systems. These will relate to improving the experiences of the workforce and easing administrative or process pressures through adopting of new software/hardware and improving performance or efficiency through change.
Sat within the Business Support Service, the post holder will work closely with frontline staff and managers, hearing their views and creating positive solutions to working approaches which reduce time spent on administration tasks and improve efficiency for frontline staff to spend time with children and families.
Duties will include but are not limited to
- Stakeholder engagement
- Planning & scoping work
- Process mapping
- Reviewing and creating documents
- Communicating change
- Use of data
- Promoting how to use the digital solutions available
- Training and supporting staff in adopting new approaches
About You
As a Business Improvement Officer, you will be flexible and adaptable to a changing environment. You will model strong organisational skills, using project or change management methods to champion new ways of working and in engaging staff to help you to understand how we can improve our existing processes. Experience of working within local government and children’s services is desirable.
About Us
For all your hard work, you will receive the following;
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply:
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Michelle Evans via email at michelle.evans@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
Business Improvement Officer (Children's Service) - Job Profile
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.