Arle Court Transport Hub Officer

This is a Gloucestershire County Council job.
 

• Job Title:                           Arle Court Transport Hub Officer
• Job Location:                     Shire Hall, Block 5, 6th Floor 
• Salary:                              £28,142 - £29,540 
• Hours per Week:                37.00 
• Contract Type:                   Permanent
• Closing Date:                    17/08/2025 
• Job Requisition Number:    12097 
•  This post is not open to job share

PLEASE NOTE: This role is permanently based at the Arle Court Transport Hub located on the A40 at the end of the Golden Valley.

About the team and the role

The Arle Court Transport Hub is a major upgrade to the previous Park & Ride site with a new multi storey car park, customer facilities hub, a large EV car charging station, bus station and coach park.  It’s plays a significant part in improving public transport in the area bringing with it carbon reductions for Cheltenham & Gloucestershire.  The Hub now provides an enhanced park and ride service to Cheltenham Town Centre the well-established service 99 to both Cheltenham General and Gloucester Royal Hospitals and is also a calling point for the UK express coach network.

 We are seeking individuals that enjoy helping and supporting members of the public as you will be their point of contact and the public face of the Council.  Many users will be visitors from outside of the area and will greatly appreciate support during their visit.  Your role will also include tasks to ensure that the site operates to its best potential including unlocking gates and barriers, gritting any icy surfaces, testing fire alarms, supporting facility management tasks etc.

The role will be part of a customer focussed, self-sufficient, task orientated team that strives to provide an excellent service and fulfils the day-to-day operation of the facility. As a Transport Hub Officer you will oversee the safe operation of the site, direct and support customers and your working day will be split between customer service and facilities management.  You will also be required to support the council bus pass team with new applications and renewals.  The team will provide timely feedback to the ITU Management in relation to the operation of the hub highlighting any issues or potential areas for improvements or growth, respond positively to customer feedback and undertake improvement actions.

About you

Customer service experience is key to the role and you will need a good level of IT skills to enable you to find answers to customers questions.  You will need to be able to work without continuous supervision but demonstrate via the systems provided that the required tasks have been completed, you will occasionally be called upon for additional hours of working to cover colleagues leave, support key events and customer’s travel plans.

About Us  

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 24.5 days annual leave rising to 29.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
• employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button. For an informal discussion about the role please contact Matthew Parker via email at Matthew.Parker@gloucestershire.gov.uk.

 Closing date 17th August 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Role profile- Arle Court Transport Hub Officer 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.