Administrator Level 2

This is a Gloucestershire County Council job.
 

• Job Title:                           Administrator Level 2
• Job Location:                     Shire Hall, Gloucester
• Salary:                              £26,403 - £27,694 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    27/11/2025 
• Job Requisition Number:    12765 

This post is not open for job share

We are seeking a new administrator to come and join our small friendly team!

About the role:

We have a full time, permanent Administrator role in our Adult Support Services - Care Services Finance (CSF) Team. Our role is an important part of supporting the care sector as we work with people receiving a service and their families to ensure they are fairly assessed and pay what is needed for the care they and their loved ones receive. 

You will be confident working on the telephone with members of the public. Some of the role will be phone based, as you will take incoming enquiries from the public, therefore you must be confident in answering the phone and have an excellent telephone manner. This role does not involve 'cold calling' and all training will be given to ensure you succeed. 

As well as having administration experience, you will have IT skills and English and Maths GCSE Grade A-C / Grade 9-4 (or equivalent) and ideally an NVQ Level 3 in Business Administration or Customer Service (or equivalent administration or customer service experience). Whilst administration skills are important, perhaps more importantly we want team members who reflect our values of respect, integrity and excellence when working for the individuals we support and providing excellent customer service.

In return we provide a supportive workplace where you will receive regular formal and informal support. We offer flexible working with a mix of office and home working – there would be a need to be in the office in Shire Hall, Gloucester for a minimum of two days a week once you've received sufficient training. We have free offsite car parking when working at Shire Hall.

You will find more information about the role and the skills and experience we are looking for in the Job Profile below. Please write your application bearing this in mind and provide examples of how you meet the skills and experience we are looking for.

About us:

As part of the rewards package you will receive when working with us, Gloucestershire County Council provides the following in return for your hard work:

• Annual leave of 25.5 days, increasing to 30.5 days after 5 years employment, plus Bank Holidays
• Access to the Local Government Pension Scheme
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training and workshops
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How to apply:

For an informal chat, please contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.

Or click ‘Apply’ below.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Administrator Level 2 - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.