Administrator Level 2

This is a Gloucestershire County Council job.
 

• Job Title:                            Administrator Level 2
• Job Location:                     Shire Hall, Block 4, 3rd Floor Gloucester, Shire Hall and Thursday at Edinburgh House, Cheltenham
• Salary:                               £25,584 - £26,835 per annum 
• Hours per Week:               37.00 
• Contract Type:                   Permanent 
• Closing Date:                     22/04/2025 
• Job Requisition Number:   11148 
• This post is not open to job share

About The Team & Role

Come and work for a rewarding organisation.   You will be joining our friendly and efficient Education Business Support Team that provides a comprehensive and diverse administrative support service to several of the operational teams in the Education and Disabilities Hub. 

About You  

To be successful you will need excellent written and verbal communication skills, the ability to take accurate action points and detailed minutes at meetings and panels, a high standard of ICT skills and experience of using a wide range of systems and packages.  Your sound collaboration and organisational skills will enable you to work very closely with colleagues to collorate and prioritise workloads and ensure that statutory and departmental deadlines are always met or exceded.  

You will be customer-focused and able to build productive working relationships with colleagues and stakeholders, which includes schools, public sector services, parents, NHS, oither GCC services, suppliers and government agencies such as Ofsted.  

You will be required to undertake a wide range of administrative duties including:

Monitoring multiple generic mailboxes and responding to customer enquiries via email and telephone.

Accurately creating and updating electronic records using spreadsheets and databases including, Jadu, Excel, Capita and Liquid Logic.

Arranging children’s panel meetings - TALC and Intervention Circles including regular note taking, circulating documents/notes and forward planning of cases and reviews using Jadu, Outlook and MS Teams.

Processing purchase order requests, invoices, funding requests and internal transfers using SAP and electronic forms as well as processing APS and Section 19 referrals.

A positive and flexible approach to team working, to include providing cover for other administrators on leave and supporting colleagues at peak work periods as required.

The role is based at Shire Hall in Gloucester, with the Edcuation Business Support Team, however, there are team building activities in the Cheltenham office with the Multi Agency Support Service on a Thursday and it is that team that you will be providing administrative support to.  Initially office-based full time while you undertake induction and training, there will be an opportunity to hybrid work using GCC’s secure IT equipment.  We ask that all team members work a proportion of their working week in the office with colleagues and working from home is always subject to the needs of the service being me

About Us

For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

How to apply 

We would like to hear from you. Please submit your application and personal statement today by clicking the “Apply Now” Button. For an informal discussion about the role please contact Ginny Woolf via email at Ginny.WOOLF@gloucestershire.gov.uk

Interviews will be held on: wednesday 30 April 2025.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Administrator Level 2 - Job Profile

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.