Administrator Level 2
Gloucester
This is a Gloucestershire County Council job.
- Job Title: Administrator Level 2
- Job Location: Shire Hall, Block 5, Ground Floor
- Salary: £25,584 - £26,835 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: One year
- Closing Date: 05/03/2025
- Job Requisition Number: 10822
- This post is not open to job share
Are you looking to join a friendly and supportive administration team at Gloucestershire County Council?
Then we would love to hear from you!
About the role:
We have a new administrator role in our Adult Social Care Financial Assessments and Benefits Team. Our role is an important part of supporting the care sector as we work with people receiving a service and their families to ensure they are fairly assessed and pay what is needed for the care they and their loved ones receive.
The role is being offered on a 12-month Fixed Term Contract and is based at Shire Hall in Gloucester.
Find out more about our Financial Assessmenrs and Benefits Team on the ‘Meet our Teams’ webpage.
About you:
You will already have some experience of administration and working on the telephone, taking calls from members of the public, supporting with queries such as invoice charges for their care, but we will provide training and support to ensure you gain confidence in these key areas.
You will have IT skills as well as English and Maths GCSE Grade C / Grade 4 (or equivalent) and ideally an NVQ Level 3 in Business Administration or Customer Service (or equivalent experience). Whilst administration skills are important, perhaps more importantly we want team members who reflect our values of respect, integrity and excellence when working for the individuals we support and providing excellent customer service.
In return we provide a supportive workplace where you will receive training and regular formal and informal support. We offer flexible working with a mix of office and home working – there would be a need to be in the office for two days a week.
Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. Read more about our values on our website.
If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.
About us:
This is a great time to join Gloucestershire County Council, as Adult Social Care is on an exciting innovation journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make the Difference’ to our local communities.
Gloucestershire County Council provides the following rewards package in return for your hard work:
• 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
• Access to the Local Government Pension Scheme
• Access to training and workshops so you can develop your skills
• Clear career progression pathways, to support you in progressing professionally and personally
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
Applying:
Please write your application with consideration for the essential criteria in the Job Profile (see link below). Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.
For an informal discussion or to find out more about the apprenticeship opportunity, please contact ASCrecruitment@gloucestershire.gov.uk to arrange a convenient time for a call back.
Additional Information:
To access the Job Profile for this role, please follow the link below:
Administrator Level 2 Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. The advert will be open for a minimum of 7 calendar days. If you are interested in applying, we encourage you to submit your application as early as possible.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.