Customer Service Officer

Date:  11-Nov-2022
Job Location: 


This is a Gloucestershire County Council job.

  • Job Title:                            Customer Service Officer, Adult Social Care Support Services
  • Job Location:                     Shire Hall, Contact Centre, Gloucester 
  • Salary:                               £24,054 - £25,409 per annum (pro rata) 
  • Hours per Week:               37.00 
  • Contract Type:                   Fixed term and Permanent
  • Closing Date:                     18/12/2022 
  • Job Requisition Number:   4204 
  • This post is not open to job share

Are you an enthusiastic, dynamic individual, with a passion for Customer Service?

If you have the right level of transferable skills, why not apply now? Full training will be provided!

We now have both PERMANENT and FIXED TERM full-time opportunities available!


So, what’s the role about?


The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.


If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.


A little bit about us


This is a great time to join Gloucestershire County Council, as we are on an exciting journey. Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.


What we need from you


You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. You will be self-motivated, pragmatic, resilient and take ownership of enquiries to resolution. You will have the ability to follow work instructions and look for continuous improvements in how we do things.


What’s in it for you?


In return for your commitment, you’ll be entitled to our full benefits package, including:

• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
• Annual leave up to 30.5 days after 5 years employment
• Access to the Local Government Pension Scheme
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)



Please find below a link for the job profile.

Please write your application with consideration for the essential criteria on the Job Profile. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

For an informal discussion about this role, please contact to arrange a convenient time for a call back.


We want you to start as soon as possible and we are reviewing applications weekly.

Look out for an email from us to get you booked in! Don’t forget to check your junk and spam!


Previous applicants need not apply.

Additional Information:

To access the Job Profile for this role, please follow the link below:-

This Position is subject to a DBS check. 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.