STEPS Administrator

This is a Gloucestershire County Council job.
 

• Job Title:                           STEPS Administrator
• Job Location:                     Royal Forest Centre 
• Salary:                              £27,269 - £28,624 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    08/07/2025 
• Job Requisition Number:    9191 
• This post is not open to job share

Help to improve outcomes for children and young people with SEND in Gloucestershire

In Gloucestershire, our focus is on enabling an inclusive education system, providing the right support at the right time and in the right place. As a local authority we are committed to improving outcomes for children and young people and are investing in additional capacity to help us do this. 

Gloucestershire’s Specialist Teaching and Educational Psychology Service (STEPS) provides advice and support to schools, settings and families to meet the needs of children and young people who may need additional help to meet short or long needs and fulfil their potential.

To deliver on service our objectives, we must have strong and capable administration support that offers a flexible, innovative and customer focused service. We have recently redesigned our administration teams to help us achieve this.

About You

We are looking for two experienced Administrators to join our Specialist Administration team, located in our Forest of Dean office. With the direction of the Business Administration Lead, you will support the service with a range of administration support functions including communications with schools, settings and parent carers.

The successful applicant should have and be able to demonstrate in their personal statement:

• Excellent and proven customer service experience
• Be a team player with strong communication and organisational skills
• Have good experience of working with and across organisations
• Strong ICT skills

Knowledge and experience of working in education; working with systems such as Capita and Liquid Logic; and an understanding of special educational needs and disabilities (SEND) would also be an advantage. 

What you’ll get in return…

Successful candidates will join us at a time of change which offers opportunities to make a difference to the service we provide.   You would be part of a service that is supportive, offers development opportunities and cares passionately about people.

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

Please see job profile for more detail information on the role.

How to apply 

If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.

Please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Jenni White via email at Jenni.White@gloucestershire.gov.uk

Interviews are expected to take place: Week commencing 13 July 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

STEPS Administrator - Job Profile

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.