Registration Service Manager (Ceremonies

This is a Gloucestershire County Council job.
 

• Job Title:                           Registration Service Manager (Ceremonies
• Job Location:                     Cheltenham Registration Service & H.O 
• Salary:                              £48,226-£51,356 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    15/09/2025 
• Job Requisition Number:    12179 
•  This post is not open to job share

About the team and the role

We are currently seeking an experienced Registration Service Manager to oversee the development and delivery of Gloucestershire Registration Service. You will work closely with one other Service Manager, the Operations Manager, and the Head of Library & Registration services as a vital part of the Senior Management Team. You will be responsible for leading the end-to-end delivery of registration services in Gloucestershire.

You will be accountable for ensuring all statutory requirements are met as required by legislation whilst ensuring customer service excellence is delivered in all areas of the business.   

The busy service provides the public with statutory and non-statutory services relating to major life events and employs over 130 staff.

You will have proven experience of effectively leading & managing large teams within local government or in a large busy customer facing environment. You will ensure staff receive appropriate training and development opportunities to thrive, whilst managing performance issues where necessary and according to Gloucestershire County Councils policies and procedures.

In this role you will seek out income generating opportunities and contribute to the development of new business initiatives. You will implement Gloucestershire County Council and Statutory policy changes, actioning service reviews to improve and expand service delivery. You will drive continuous improvement and efficiencies within the service and embrace new technologies. You will collaborate with council colleagues, communities, partners, local businesses, and volunteers. You will take responsibility for ensuring teams work within the council’s values and behaviours framework.

About You

We are looking for a candidate who can demonstrate strong experience in effective people management and managing staff through change. You should have a track record of leading and managing staff in resource-constrained environments.

You will have excellent interpersonal skills and strong IT/digital skills.

You will lead by example, demonstrating the councils’ values and behaviours framework. You will be open to embracing and learning new challenges. You must be customer-focused, a team player committed to continuous improvement, and emotionally resilient.

The job profile will be regularly reviewed, and the council reserves the right to amend or add to the accountabilities.

Special conditions: To provide out of hours support , evenings, weekends, and Bank Holidays as and when required to assist the service. You need to hold a current full driving licence which is valid for driving in the UK as you will be required to travel to Approved Premises and Registration Offices throughout Gloucestershire

About us

For all your hard work, you will receive the following:

Flexible and agile working opportunities

24.5 days annual leave rising to 29.5 days after 5 years continuous service

An option to purchase 5 days of additional leave per year (pro rata for part-time staff)

Family friendly employer offering benefits to help support you and your family

Career development and qualification opportunities

Supportive and positive working environment with regular, robust supervision

Local Government Pension Scheme (LGPS)

Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

An in-house Occupational Health service

Employee discount scheme

Cycle to Work scheme

Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)

Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply 

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button. For an informal discussion about the role prior to 5th September please contact Louise McKissick via email at louise.mckissick@gloucestershire.gov.uk Closing date 15th September. Short-listed candidates will be contacted by e-mail and invited to interview 6th or 7th October.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Role Profile- Registration Service Manager 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.