This is a Gloucestershire County Council job.
 

• Job Title:                           Highways Customer & Emergency Service Of
• Job Location:                     Shire Hall, Block 5, 5th Floor 
• Salary:                              £28,142 - £29,540 per annum 
• Hours per Week:                37.00 
• Contract Type:                   Permanent 
• Closing Date:                    31/08/2025 
• Job Requisition Number:    11991 
• This post is not open to job share

About The Team & Role

The Highways Customer and Emergency Service is a multi-channel, first point of contact service for a variety of internal and external customers. The team delivers a high-quality service across a diverse range of interests, assets and services on behalf of Gloucestershire County Council Highways. This is comprised of a centralised service area and four (4) separate regional management areas. The service is provided through various channels, including phone, email, web-based enquiries, and social media. Developments in technology will continue to underpin the work of the service.

The role of the Highways Customer and Emergency Service Officer is to assist the Manager and Team Leader of the Highways Customer & Emergency Service Team in delivering an efficient, accurate and consistent level of service to all contacts, including the range of key stakeholders, whilst ensuring that appropriate service delivery standards and procedures are implemented and maintained. The Depot Highways Customer & Emergency Service Officer will be based in one of the four regional management areas and will also be expected to provide administrative support to the Local Area Manager and regional Office/Depot based teams. This particular role is based in our Bamfurlong Depot.

About You

This is a very varied and exciting role at the heart of Gloucestershire Highways.  You will need to have experience in call handling and case management. A confident and courteaous telephone manner is essential and the ability to work well under pressure.  If you are a resilient, organised individual with a keen eye for detail and want a rewarding new job role, we would love to hear from you.

About Us

For all your hard work, you will receive the following:

Flexible and agile working opportunities
25.5 days annual leave rising to 30.5 days after 5 years continuous service 
An option to purchase 10 days of additional leave per year (pro rata for part-time staff) Family friendly employer offering benefits to help support you and your family
Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision
Local Government Pension Scheme (LGPS)
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service
Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Evelyn Cox via email at evelyn.cox@gloucestershire.gov.uk

Closing date 31st August 2025

Short-listed candidates will be contacted by e-mail and invited to interview week commencing 8th September 2025

Additional Information

To access the Job Profile for this role, please follow the link below:-

Highways Customer & Emergency Services Officer – Depot Based - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. 

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.  Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.